Terms & Conditions
The terms for using LoomCabs and requesting a private-hire journey through our platform.
Last updated: 16 September 2026About LoomCabs
These terms apply to your use of the LoomCabs website and journey request service. LoomCabs is provided by [UK COMPANY NAME], [REGISTERED ADDRESS]. Company details must be completed before launch.
Platform role
LoomCabs is a technology-enabled journey platform that helps customers request private-hire travel and coordinates with professional licensed private-hire operator partners. LoomCabs is not presented as the licensed operator fulfilling every journey. The relevant operator partner is responsible for operating a journey under applicable licensing requirements.
Journey requests
Submitting a request tells us what journey you would like to arrange. It is an enquiry and does not, by itself, guarantee availability, a price or a confirmed booking. Please make sure the details you provide are accurate.
Quotes
Any quote is subject to the route, timing, passenger and luggage requirements, operator availability and the information supplied. We will tell you if a quoted price has conditions or a period of validity.
Licensed operator partners
Journeys are fulfilled by appropriate licensed private-hire operator partners. Coverage and vehicle availability vary by location. The operator partner may have additional booking or carriage terms, which should be provided where applicable.
Booking formation
A journey is confirmed only when you receive explicit confirmation of the arrangement and its applicable terms. A submitted form, WhatsApp message or initial discussion is not confirmation on its own.
Customer responsibilities
Please provide complete pickup and destination details, be ready at the agreed time, use the service lawfully and follow reasonable safety instructions from the operator partner. Tell us promptly if anything material changes.
Passenger requirements
Provide the correct passenger count and tell us about child seats, accessibility requirements or any other needs before a journey is arranged. Suitability and availability must be confirmed for each request.
Luggage
Tell us the number and size of bags, including unusually large items. Vehicle suitability depends on the combined passenger and luggage requirements. The operator partner may decline items that cannot be carried safely or lawfully.
Pets
Tell us about pets before booking. Pet travel is subject to operator and vehicle suitability. Assistance animals will be handled in line with applicable law.
Airport journeys
Share the correct airport, terminal, flight number and planned pickup time where known. Flight information helps us understand your request, but flight monitoring is not currently promised. Airport access, parking or waiting charges may affect a quote.
Waiting time
Waiting time allowances and charges depend on the quote and operator partner’s terms. Please check the details provided with your booking confirmation.
Changes
Contact us as soon as possible if you need to change a journey. Changes may affect availability or price and are only effective once confirmed.
Cancellations
Cancellation rules and any charges should be explained with the quote or booking confirmation. Contact us promptly if your plans change. Applicable operator partner terms may also apply.
Refunds
Any refund will depend on the payment arrangement, the circumstances and the applicable booking terms. We will explain the relevant process when payment and booking details are confirmed.
Operator fulfilment
The licensed operator partner is responsible for the actual transport service, including the vehicle and driver assigned under its licence. We may help pass on information or resolve questions about an arrangement.
Payments
The website does not currently take payment. Payment method, recipient, timing and any charges will be made clear before a booking is confirmed. Do not send payment to an unverified recipient.
Complaints
Contact hello@loomcabs.com with a concern about the request process or a journey arranged through LoomCabs. We will review the matter and, where relevant, coordinate with the operator partner responsible for fulfilment.
Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence. Subject to that, responsibility for the transport service rests with the operator partner providing it. Any further limits must be reviewed and stated in the final terms.
Website use
You may use this website for lawful personal or business journey enquiries. Do not interfere with its operation, submit false requests or misuse its content or systems. We may update or temporarily suspend the site for maintenance.
Intellectual property
The LoomCabs name, branding, website content and software are owned by us or our licensors. You may use the site for its intended purpose, but may not copy or exploit its content without permission.
Privacy
We handle personal information as explained in our Privacy Policy.
Changes to terms
We may update these website terms. The version shown here applies from its stated update date. Material changes to a confirmed booking will be handled under the terms agreed for that booking.
Governing law
These website terms are governed by the law of England and Wales, subject to any mandatory rights that apply to you as a consumer. Courts with jurisdiction under applicable law may hear disputes.
Contact
For questions about these terms, email hello@loomcabs.com or call +923104982828.